A Practical Guide To The Consumer Arbitration Process

Forward to colleague 

Program ID: PRW039-14


Allan MarainAllan Marain

Law Offices of Allan Marain
New Brunswick, NJ

Cathe StewartCathe Stewart

American Arbitration Association
Fresno, CA

  • Date:

    Always Available
  • Duration:

    Self Paced
Register Now 

Recorded Webinar


Online Course

Registration Status: OPEN

Registration for this program closes on

Registration Fee
Price (USD)
Complimentary FREE

<<< A link to this recorded webinar's supplemental material appears at left.  You may download the materials once you have registered for the recording.

90 Minutes

Millions of consumer purchases take place each year. It is inevitable that some of these transactions will result in disagreements between consumers and businesses. Sometimes these disputes are resolved by arbitration.

In this 90-minute recorded webinar, lawyer Allan Marain and AAA Director of Consumer ADR Operations Cathe Stewart provide a comprehensive overview of consumer arbitration practice and procedure, with special focus on consumer arbitrations administered by the American Arbitration Association under its recently revised Consumer Arbitration Rules.

This program covers the following:

  • What is consumer arbitration?
  • Features of a consumer arbitration
  • New AAA Consumer Arbitration Rules
  • AAA’s Consumer Due Process Protocol
  • AAA's moratorium on debt collection arbitrations
  • The consumer arbitration process
  • The role of the arbitrator

Purchase this recorded program to acquire a solid grounding in arbitrating consumer disputes.

WHO WOULD BENEFIT FROM THIS PRESENTATION – Arbitrators, lawyers, business executives, academics, consumers, or anyone interested in consumer arbitration.

What others are saying about this presentation...

"Presents a clear, concise overview of consumer arbitration, including recent changes to the rules governing consumer arbitration."

"A comprehensive, practical course on conducting consumer arbitrations which has applications in other types of arbitrations.  Great hypos and examples from real arbitrations!"

This program does not qualify for the AAA's annual Arbitrator Continuing Education (ACE) requirement.  


Launching the Course After Registration

If you register for this free recorded webinar you will receive a confirmation email containing a link to the course.  You will click the course link in that email or copy and paste the link into your browser to launch the course.  If you have a "My Profile" account on this site, you can also launch the course from your Transcript page.



CLE Information:

CLE is currently not offered for this recorded webinar.  Some jurisdictions will allow CLE credit for online programs, and we suggest that you confirm CLE credit availability for this type of program with the appropriate state CLE regulator.   If you would like a Certificate of Attendance to verify your completion of the program, please contact us at AAAEducation@adr.org.

Questions? Please contact AAA Education Services at or 212-716-3977.