Fair Hearings - Avoiding the Pitfalls

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Program ID: PRW042-14


Raoul DrapeauRaoul Drapeau

Commercial Arbitrator
Washington, DC

  • Date:

    Always Available
  • Duration:

    Self Paced
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Recorded Webinar


Online Course

Registration Status: OPEN

Registration for this program closes on

Registration Fee
Price (USD)
General $85.00
AAA Panelist $75.00

<<< A link to this recorded webinar's supplemental material appears at left.  You may download the materials once you have registered for the recording.

75 Minutes

When conducting a hearing, your goal as arbitrator is largely twofold: to provide the parties with a full opportunity to present their case and to arrive at a fair outcome. Sometimes that can be difficult. The hearing landscape can be dotted with pitfalls that lead to a less-than-optimal experience. 

In this 75-minute recorded webinar, arbitrator Raoul E. Drapeau provides a step-by-step approach to conducting the hearing. His unique perspective--honed by 45 years of experience in business management, teaching, lecturing, commercial arbitration, product development, invention and marketing—provides a solid base of information about arbitration procedures, while explaining the role of the arbitrator. If you are preparing to conduct your first arbitration, or have previously conducted an arbitration hearing and weren’t pleased with how it unfolded or how you handled it, or perhaps with the outcome itself, this webinar is for you.

Register for this program and you can expect to

  • be guided through the practical aspects of all phases of the arbitration hearing, including the preliminary conference, document exchange, evidence, party management, witnesses, the award, and lots more.
  • learn how to best manage hearings, exert control over the process, and avoid common pitfalls.
  • hear best practices for managing preliminary and evidentiary hearings.

Remember, you can’t be too prepared when it comes to managing the arbitration hearing. This webinar will arm you with the knowledge and tools to manage it effectively.

WHO WOULD BENEFIT FROM THIS PRESENTATION – New arbitrators and those with minimal hearing experience; ADR professionals who want to hear best practices and effective techniques for having better outcomes.

What others are saying about this presentation...

"This webinar is an effective refresher on the basics needed to conduct a preliminary hearing and an evidence hearing."

"Very useful in coverage of nuts-and-bolts questions that come up all the time."

This program does not qualify for the AAA's annual Arbitrator Continuing Education (ACE) requirement.  

Launching the Course After Registration

If you purchase this recorded webinar you will receive a confirmation email containing a link to the course.  You will click the course link in that email or copy and paste the link into your browser to launch the course.  If you have a "My Profile" account on this site, you can also launch the course from your Transcript page.


CLE Information:

CLE is currently not offered on AAA recorded webinars.  Some jurisdictions will allow CLE credit for online programs, and we suggest that you confirm CLE credit availability for this type of program with the appropriate state CLE regulator.  A Certificate of Attendance will be provided upon request.

Questions? Please contact AAA Education Services at or 212-716-3977.