American Arbitration Association
Jeffrey M. Garcia is the Vice President for the Commercial and Construction Divisions of the American Arbitration Association. Mr. Garcia is responsible for the oversight for case administration operations for domestic, business to business disputes in the AAA’s Western and Central Case Management Centers, for 24 states.
Mr. Garcia has extensive dispute resolution experience, specifically in case management, process development, and administration of large mass claims. Mr. Garcia was instrumental in the administration and management of AAA’s Congressionally mandated Automobile Industry Special Binding Arbitration caseload and the State of Florida’s Residential Mortgage Foreclosure Mediation program. Mr. Garcia has been a core AAA Staff Trainer for over 13 years, with experience in facilitation as well as program development. Mr. Garcia has trained members of the AAA’s Roster of Neutrals and has presented to law firms and government agencies.
Mr. Garcia joined the AAA in Spring of 2000 and has held several executive positions. He holds a Bachelor of Arts Degree in Organizational Leadership and a Master of Arts Degree in Leadership and Organizational Studies. In 2008, Garcia completed a 30-hour Certificate Program from the Center for Peacemaking and Conflict Studies, Basic Institute in Conflict Management and Mediation.
- Arbitration Fundamentals and Best Practices for New AAA Arbitrators