Neil Carmichael

American Arbitration Association
Charlotte, NC

American Arbitration Association, Vice President - Education and Training. Currently manages implementation of the AAA's internal and external education and skills training programs, courses, conferences, and seminars. Oversees the development and production of mediation and arbitration curricula, content, and materials.  Neil has been with the AAA since 1985. Prior to his current position, he served as the Association's vice president of U.S. and International Mediation Services during which time he was part of the team that collaborated to create the International Mediation Institute in 2007.


Neil is an experienced mediator having mediated a variety of disputes.  Representative issues handled as a mediator include: acceptable levels of remediation and allocation of $7 million clean-up costs between seven parties related to an EPA CERCLA site that was previously a scrap metal yard. Dissolution of a bio-technology partnership with assets of $2.5 million. Breach of contract between a contractor and subcontractor over the subcontractor's installation of stucco siding on a multi-family residential construction project. Homeowner/ contractor dispute over addition of sunroom to a residence. Debt resolution dispute between a consumer and a debt consolidation company. Dispute between an e-commerce company and a web design firm over the creation of a personalized shopping cart application. Dispute between an international online retailer and a seller over the retailer’s deactivation of the seller’s account. Dispute between an insurance company and an insurance agency involving commissions. Reconciliation between the leadership of one church and ex-congregants who started another church. Intra-church dispute over differing views of the congregation's mission and vision. Distribution of marital property between divorcing couples. Renegotiating terms of a Consent Order involving child support and visitation.


Neil is co-developer and lead trainer for AAA/AAA’s Essential Mediation Skills course. He has been involved in training over 1,000 mediators for both the private mediation marketplace and various state and federal courts.


Education: University of North Carolina at Charlotte (B.A. Political Science); Reformed Theological Seminary (M.A.)


  • Essential Mediation Skills for the New Mediator
  • Advanced Mediator Training Series: The Extent or Limit of Mediator Influence to Effect Settlement
  • Advanced Mediator Training Series: Managing the Dynamics of a Multi-Party Case
  • Arbitration Fundamentals and Best Practices for New AAA Arbitrators
  • Mediator Essentials: Skills for Facilitating Negotiated Agreements
  • Ismaili Community Arbitrator Training Program

Upcoming Sessions

Course TitleLocationDatesFormatStatusView
Mediator Essentials: Skills for Facilitating Negotiated AgreementsWashington, DC05/08/2018 - 05/11/2018ClassroomCLOSED