Neil Carmichael

American Arbitration Association
Charlotte, NC

American Arbitration Association, Vice President – Education & Training.  Currently manages implementation of the AAA's internal and external education and skills training programs, courses, conferences, and seminars.  Oversees the development and production of mediation and arbitration curricula, content, and materials. Neil has been with the American Arbitration Association since 1985. Prior to his current position, he served as the Association’s vice president of U.S. and International Mediation Services during which time he was part of the team that collaborated to create the International Mediation Institute (IMI) in 2007.  He also previously served the as the AAA’s vice president of Quality and Performance Management  and vice president of the Association’s Charlotte Regional Office.  

Neil is co-developer and lead trainer for AAA/’s 40-hour Essential Mediation Skills for the New Mediator course.  He has been involved in training over 850 mediators for both the private mediation marketplace and various state courts and federal court.  Designed curriculum and compiled, wrote, and edited content for "The Fundamentals of Effective Mediation Advocacy," an online course designed to assist attorneys in developing effective mediation advocacy knowledge and skill.

He has a particular interest and expertise in the area of Christian mediation.  He has mediated a variety of disputes and conflicts between and among Christians including inter-church and intra-church issues. Also has experience in mediating cases involving environmental, construction, insurance, contracts, and marital issues.  Specific issues mediated include reconciliation between the leadership of one church and ex-congregants who started another church; intra-church dispute over differing views of the congregation's mission and vision; disillusion of bio-tech partnership;  allocation of party contributions for the clean-up of an EPA CERLA site that was previously a scrap metal yard; breach of contract between a contractor and subcontractor over the subcontractor's installation of stucco siding on a multi-family residential construction project; homeowner/contractor dispute over addition of sunroom to a residence; debt resolution dispute between a consumer and a debt consolidation company; dispute between an e-commerce company and a web design firm over the creation of a personalized shopping cart application; dispute between an international online retailer and a seller over the retailer's deactivation of the seller's account; dispute between an insurance company and an insurance agency involving commissions; distribution of marital property between divorcing couples.

B.A. in Political Science - University of North Carolina at Charlotte.  M.A. - Reformed Theological Seminary.


  • Essential Mediation Skills for the New Mediator
  • Advanced Mediator Training Series: The Extent or Limit of Mediator Influence to Effect Settlement
  • Advanced Mediator Training Series: Managing the Dynamics of a Multi-Party Case
  • Arbitration Fundamentals and Best Practices for New AAA Arbitrators
  • Mediator Essentials: Skills for Facilitating Negotiated Agreements
  • Ismaili Community Arbitrator Training Program
  • Mediator Essentials: 40-Hour Introductory Mediator Training Course

Upcoming Sessions

Course TitleLocationDatesFormatStatusView
Mediator Essentials: Skills for Facilitating Negotiated AgreementsNew York, NY03/21/2017 - 03/24/2017ClassroomCLOSED  
Mediator Essentials: Skills for Facilitating Negotiated AgreementsChicago, IL05/23/2017 - 05/26/2017ClassroomCLOSED  
Mediator Essentials: Skills for Facilitating Negotiated AgreementsNew York, NY10/17/2017 - 10/20/2017ClassroomCLOSED  
Mediator Essentials: Skills for Facilitating Negotiated AgreementsWashington, DC11/14/2017 - 11/17/2017ClassroomFULL